Terms and conditions

Pointhound, Inc. (as mentioned in this document and in our "Privacy Policy") shall not be held responsible for the failure of travel services provided by the booked airline (carrier) or hotel. We do not guarantee or insure the services to be provided by any supplier, their financial stability, or reimbursement for any losses incurred due to the financial condition of such suppliers. If an airline defaults before providing a paid service, the only avenue for a refund shall be through the defaulting supplier, any applicable insurance for such defaults, or other responsible third parties.

In situations where a supplier defaults prior to providing services, you may pursue any available recourse against the supplier for a refund, as allowed by law or statute. Except as explicitly outlined in this document, Pointhound, Inc. assumes no responsibility for actions related to travel services that are beyond our control or the control of our contractors, consultants, and affiliated businesses. Pointhound, Inc. and its affiliated businesses are not liable for any actions, errors, omissions, injuries, losses, accidents, damages, delays, non-performance, irregularities, or any resulting consequences that may occur due to negligence, default, or any other action or inaction of any travel product supplier. Pointhound, Inc. is not liable for any changes in schedules or equipment that occur after payment for such services has been made.

Pointhound, Inc. operates as a service provider offering value-added services to consumers for booking their award travel. To enable Pointhound, Inc. and its affiliated businesses to deliver these value-added services to you, you grant authorization for Pointhound, Inc. and/or its affiliated businesses to access and/or create necessary frequent flyer accounts under your name by contacting carriers and other relevant entities' websites. This access is essential to gather the data required to provide the value-added services you request. It's important to clarify that neither Pointhound, Inc. nor its affiliated businesses will take any action related to the acquisition of any product. You retain full authority to decide whether to proceed with any acquisitions. For clarification, we do not issue airline tickets or directly sell any other travel products. When booking your selected itinerary through the airline reward program, it's crucial to ensure that you provide accurate and complete information for all passengers, including full and correct names, dates of birth, and nationalities, exactly as they appear on their respective passports. We recommend verifying all flight and passenger information with the airline agent using the NATO phonetic alphabet. Despite these precautions, errors may occasionally occur, such as incorrect trip dates, routings, birthdates, or names, made by airline agents.

We do not engage in the sale of miles, and we advise our clients against working with third-party agencies that broker miles or violate the terms of frequent flyer programs. Mileage run estimates are based on publicly available information accessible to all program members and may change before your trip. Any estimates are contingent on mileage and dollar earning rates at the time of booking.

Unlimited Searching Terms and Conditions

As part of the services provided to our customers, we endeavor to offer a wide range of options for award booking redemptions and provide related information on our website. Any instances of an organization's name or logo appearing on this website are for informational and attribution purposes only. These appearances do not imply any affiliation or endorsement by that organization. Airline tickets are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the relevant airline. The contract of carriage in use by the applicable airline, when issued, shall be solely between the respective airline and the passenger. Airlines retain the right to modify flight times and schedules at any time, and such schedule changes may result in an itinerary that falls outside of contractual agreements. Airlines may also, at their discretion, change or cancel flights or itineraries. Please review the applicable carrier/s' Terms of Use.

This Agreement includes an arbitration clause covering all claims and disclaimers of warranties and liability.

Your Access and Use of our Services

Your access to and use of our Services is personal to you and is non-transferable to any other person or entity. You are entitled to access and use our Services only for lawful purposes and in accordance with the terms and conditions of this Agreement and the Privacy Policy.

Access to and use of our Services may be periodically interrupted for various reasons, including, but not limited to, equipment malfunctions, routine updates, maintenance, or repairs to our Services, or other actions that we, at our sole discretion, may choose to take. We reserve the right to suspend or discontinue the availability of our Services and/or any portion or feature of our Services at any time, at our sole discretion, without prior notice.

Any actions by you that, in our sole discretion: (i) violate the terms and conditions of this Agreement and/or the Privacy Policy; (ii) restrict, inhibit, or prevent access, use, or enjoyment of our Services; or (iii) defame, abuse, harass, offend, or threaten through the use of our Services, are not permitted and may result in the loss of your right to access and use our Services. You are prohibited from modifying, scraping, embedding, or framing our Services without our prior written permission.

Subject to the terms of this Agreement and the Privacy Policy, we may offer you various Services. Below are the terms and conditions governing these Services.

You Must Maintain the Integrity of Your Information

To use certain Services, you may be required to provide us with information about yourself, which may include confidential information such as personal identification, medical history, and financial data (“Your Information”). By providing Your Information to us, you agree to provide accurate, current, complete, and truthful information, and not to misrepresent your identity. You also agree to keep Your Information current and promptly update it if any changes occur. Our collection, use, and disclosure of Your Information are governed by this Agreement and our Privacy Policy.

You Must Maintain the Security of Your Password

If our Services necessitate creating a password for accessing specific features, it is your sole responsibility to maintain the security of that password. You acknowledge that we are not liable for any losses resulting from authorized or unauthorized use of your password by third parties. You shall not permit individuals under the age of 18 to use any Service via your registration or password.

You Must Notify Us of a Breach

You commit to promptly inform us of any unauthorized use of your password, unauthorized use of any account held with us, any violation of this Agreement, or any other security breach you become aware of in connection with any product or service available on our Services. Please notify us via email at: [email protected].

You Are Responsible for Your Financial Decisions

Through our Services, we and our affiliates may offer a platform through which you can obtain information and connect with third-party service providers, such as financial institutions, credit card providers, mortgage brokers, insurance brokers, insurance agents, discount program representatives, and other insurance professionals (“Service Providers”). We do not endorse or recommend the products or services of any Service Provider and do not act as agents or advisors to you or any Service Provider. We do not validate or investigate the licensing, certification, or other qualifications of Service Providers. It is your responsibility to investigate Service Providers. You acknowledge and agree that Service Providers are solely responsible for any services they provide to you, and we are not liable for any losses, costs, damages, or claims related to your use of a Service Provider’s products or services. We strongly recommend seeking advice from financial advisors, insurance agents, brokers, or other qualified professionals who have a comprehensive understanding of your unique circumstances before making any financial or insurance decisions. You acknowledge and agree that you rely on your own judgment and that of such advisors when selecting any products or services offered by Service Providers.

You Acknowledge and Agree that We Are Not a Financial Institution, Insurance Provider, or Other Service Provider

We, through our Services, may help connect you with Service Providers that may suit your needs based on the information you provide. However, we do not make any coverage or credit decisions with any Service Provider referred to you. We do not issue mortgages, credit cards, insurance coverage, or any other financial products.

No Guarantee of Quotes, Fees, Terms, Rates, Coverage, or Services

We do not provide any warranties or representations regarding the quotes, fees, terms, rates, coverage, or services offered or made available by Service Providers. We do not guarantee that quotes, fees, terms, rates, coverage, or services offered by Service Providers are the best available.

You Are Solely Responsible for Compliance with Applicable Laws and Regulations

You are solely responsible for complying with applicable laws and regulations in connection with your use of any services offered by us or a Service Provider. Pointhound Intellectual Property Rights

Our names, graphics, logos, page headers, button icons, scripts, and service names are our unique identifiers in the United States and other countries (collectively referred to as the “Proprietary Identifiers”). You are not permitted to use the Proprietary Identifiers without our prior written consent. We make no claims to any third-party names, trademarks, or service marks that may appear on our Services. All third-party names, trademarks, and service marks are the property of their respective owners.

The information, advice, data, software, and content that you can view, access, or download from our Services (collectively referred to as the “Content”), including but not limited to text, graphics, charts, images, videos, and icons, are protected by copyright and are either owned by us or licensed to us. We also hold the copyright for the overall arrangement, coordination, presentation, and enhancement of the Content (referred to as the “Collective Work”). The Software used on or within our Services is either our property or the property of our software vendors and is safeguarded by both U.S. and international copyright laws. Your access, reading, printing, downloading, or any other use of the Content and/or the Collective Work does not grant you any ownership or intellectual property rights to the Content, the Collective Work, or the Software.

You are solely responsible for any damages resulting from your violation of our or any third-party's intellectual property rights, whether it pertains to Trademarks, Content, Collective Work, Software, or any other harm incurred by us or our affiliates due to your copying, distributing, redistributing, transmitting, publishing, or using them for purposes that contradict the terms and conditions of this Agreement.

Your Use of the Content

You are prohibited from modifying the Content or the Collective Work, using them for commercial purposes, publicly displaying or performing them, selling or renting them, decompiling, reverse engineering, or disassembling the Content and the Collective Work, or transferring them to another entity or person.

With the exception of what is permitted by the copyright laws of the United States, you are not authorized to copy, distribute, redistribute, transmit, publish, or use the Content and the Collective Work without our prior written permission.

Using meta tags or any other form of "hidden text" that incorporates our name or trademarks is not allowed without our prior written consent.

Access and Interference

You agree not to use any robot, spider, scraper, deep link, or any other automated data gathering or extraction tools, programs, algorithms, or methodologies to access, acquire, copy, or monitor our Services or any part thereof without our prior written permission. Additionally, you agree not to:

(i) take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure, as determined solely by us;

(ii) copy, reproduce, modify, create derivative works from, distribute, or publicly display any content from our Services without our prior written permission and the appropriate third party, as applicable;

(iii) interfere or attempt to interfere with the proper functioning of our Services or any activities conducted on our Services; or

(iv) bypass any robot exclusion headers or other measures we may use to prevent or restrict access to our Services.

However, we grant public search engines operators permission to use spiders for the sole purpose of creating publicly available search indices, but not caches or archives of such materials. We reserve the right to revoke these exceptions either generally or in specific cases. Except as expressly permitted in this Agreement, you are not allowed to collect or harvest any personally identifiable information, including account names, from our Services. You must not use any communication systems provided on our Services, such as Forums or email, for commercial or solicitation purposes. You are also prohibited from soliciting for commercial purposes any users of our Services without our prior written permission.

Electronic Communications

When you visit our Services or send an email to us, you are communicating with us electronically. By doing so, you consent to receive communications from us electronically. While we may choose to communicate with you by regular mail, we may also opt for electronic means, such as email or posting notices on our Services. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement for written communications.

Your Responsibility for Equipment and Related Costs

You are responsible for procuring and maintaining all necessary telephone, computer hardware, internet access services, and any other equipment or services required to access and use our Services. This includes all costs and fees associated with internet access or long-distance charges incurred during your access and use of our Services.

Third-Party Links or Access

Our Services may provide links or access to other websites or platforms owned by our advertisers, business partners, affiliates, Service Providers, and other third parties. The existence of such links or access does not constitute an endorsement by us of those third parties or their products or services. We are not accountable for the activities or policies of those third parties. We do not guarantee that the terms or rates offered by any particular advertiser, business partner, affiliate, Service Provider, or other third party on or through our Services are the most favorable terms or the lowest rates available in the market.

Mobile Devices

If we offer aspects of our Services through a mobile or other device application, you should be aware that your carrier's standard rates and fees may apply. Additionally, the terms of this Agreement and other agreements within the application will apply to your use of such application.

Copyright Infringement

It is our policy to comply with applicable laws, including those related to copyright, intellectual property, and other relevant regulations. We will respond to notices of alleged copyright infringement and take appropriate actions, including disabling or terminating the accounts of users who may infringe on copyrights or other intellectual property rights.

We want to make it clear that we do not make any specific representations or warranties regarding the content, services, or products associated with our platform, which we'll refer to as "Pointhound" to avoid copyright issues. These are provided on an "as-is" and "as available" basis. We do not make any express or implied guarantees regarding the accuracy, correctness, completeness, safety, reliability, title, timeliness, merchantability, conformity, or fitness for a particular purpose of the content or services and products associated with Pointhound.

Please note that Pointhound is not a financial institution, insurance provider, or credit card provider. We serve as an intermediary between users and service providers and expressly disclaim any liability for the content, products, or services provided by these service providers.

The content provided on Pointhound is intended to assist users with financial decisions, but it is of a general nature and may not be suitable for your specific financial situation. Before making any final decisions or implementing financial strategies, we recommend that you consult with your accountant and other financial advisors who have a complete understanding of your individual circumstances.

Pointhound is operated from facilities in the United States of America, and we do not represent that our services are appropriate or available for use in other jurisdictions. If you access or use Pointhound from other jurisdictions, you do so at your own discretion and are responsible for compliance with local laws.

Limitations on Our Liability:

We shall not be liable for any damages, including but not limited to special, incidental, indirect, or consequential damages, arising from various factors such as your breach of our terms and conditions, your use of Pointhound, delays in accessing or inability to access Pointhound, downloading content, reliance on content, or any information, software, products, or services obtained through Pointhound.

You acknowledge that we are not responsible for user-generated content or the conduct of third parties, and any harm or damage resulting from such content or conduct is your sole responsibility. Any legal actions related to our services must commence within one year after the cause of action accrues.

Certain state laws may not permit limitations on implied warranties or the exclusion or limitation of certain damages. If such laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply.

In the event that any limitation on the period for bringing an action, claim, dispute, or proceeding against us is determined to be inapplicable or unenforceable, the statute of limitations for the State of Florida will apply.

Your Indemnification of Us:

You are responsible for defending, indemnifying, and holding us and our affiliates harmless from claims and expenses, including attorneys' fees, arising from your breach of this agreement, providing inaccurate or incomplete information, your use of Pointhound, use of Pointhound under your password, your transmissions, submissions, or postings (user-generated content), or any personal injury or property damage caused by you.

Our Remedies:

We may seek specific enforcement or injunctive relief in the event of a breach or threatened breach of this agreement. Legal disputes related to this agreement or your use of Pointhound will be resolved according to the provisions in the Legal Disputes section.

Legal Disputes:

Applicable law for resolving disputes under this agreement is the laws of the State of California. Any disputes or claims arising out of this agreement will be resolved through arbitration, except for claims that qualify for small claims court. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate section. For any questions regarding our Terms and Conditions, please contact [email protected].

Advertiser disclosure

Pointhound is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as MileValue.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers.

Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

For Capital One products listed on this page, some of the above benefits are provided by Visa® or Mastercard® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.